Exchange Policy

Effective Date: July 2026

At SENIZ, we want you to be completely satisfied with your purchase. If you need a different size or have received an incorrect or defective item, we're here to help.

1. Exchange Eligibility

You may request an exchange within 7 calendar days of receiving your order.

To be eligible for an exchange, the item must:

  • Be unworn, unused, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from stains, perfumes, odours, or damage.

SENIZ reserves the right to refuse an exchange if the item does not meet these conditions.

2. Eligible Exchanges

We accept exchanges for:

  • Incorrect size

  • Incorrect item received

  • Manufacturing defects

All exchanges are subject to product availability.

3. Non-Exchangeable Items

The following items cannot be exchanged:

  • Sale or clearance items.

  • Gift cards.

  • Customized or personalised products.

  • Items that have been worn, washed, damaged, or altered after delivery.

4. Shipping Costs

If the exchange is due to an incorrect or defective item sent by SENIZ, we will cover the exchange shipping costs.

For size exchanges or exchanges requested for other reasons, customers are responsible for the shipping costs.

5. How to Request an Exchange

To request an exchange, please contact us with:

  • Your order number

  • Your full name

  • The reason for the exchange

  • Clear photos (if the item is damaged or incorrect)

Our customer support team will review your request and respond within 1–2 business days.

6. Contact Us

If you have any questions regarding exchanges, please contact us:

SENIZ Customer Support

Email: Seniz.inform@gmail.com